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Terms & conditions

Delivery

We aim to despatch your goods within 7 working days from receipt of your order (subject to stock availability)

Delivery charges are £5.95 per order unless otherwise specified.

Stock availability

We aim to always have items in stock, however there may be occasions when an item is not available after ordering and we will inform you as soon as possible that this is the case.

Returns Policy

We want you to be absolutely delighted with your purchase but understand that sometimes you may wish to return an item and we aim to keep the process as simple as possible. If for any reason you are not happy please return it to us, in the original packaging, within 10 days of receipt and we will give you a full refund or exchange, provided the item is unused and in perfect condition.

If an item is damaged, or not as ordered, please inform us with 48 hours of receipt and we arrange a refund for the postage as well as the item itself

We strongly advise goods are returned by registered post and you obtain proof of posting, as we cannot accept responsibility for items lost or damaged in transit. We will process all refunds within 7 days.

Sorella
17c Hallstile Bank
Hexham
Northumberland
NE46 3PG

Phone: 01434 600475

E-mail: info@sorellaonline.co.uk

Privacy Policy

All personal information collected through this website will be held securely and we will protect your personal data. Sorella comply fully with the Data Protection Act 1998; we will not disclose your information to any third parties or redistribute it in any way.

 

 

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